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Thank you for shopping at Art Depot USA. We want to ensure that your experience with us is pleasant and hassle-free. Please read our Shipping and Return Policy for paintings carefully before making a purchase.
Shipping Policy:
Processing Time: Once your order is confirmed and payment is received, we will process and ship your painting within 1-3 business days. Please note that processing times may be longer for custom or personalized orders.
Shipping Methods: We partner with reliable shipping carriers to deliver your paintings safely. The available shipping methods will be displayed during the checkout process. Shipping costs will be calculated based on the destination, size, and weight of the artwork.
Delivery Time: The estimated delivery time will depend on your location and the shipping method chosen. Please note that unforeseen circumstances or customs delays may affect delivery times, which are beyond our control.
Tracking and Insurance: All paintings are shipped with tracking numbers and insurance to protect against loss or damage during transit. You will receive an email with the tracking information once your order has been shipped.
International Shipping: We offer international shipping to select countries. Please be aware that customs fees, taxes, and import duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing an order.
Return Policy:
Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting, you may return it within 14 days of delivery for a refund or exchange, subject to the terms and conditions below.
Eligibility: To be eligible for a return, the painting must be in its original condition, unused, and undamaged. It should be returned in its original packaging, including any certificates of authenticity or documentation that accompanied the artwork.
Return Process: If you wish to return a painting, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a damaged/defective item.
Refund or Exchange: Once we receive the returned painting and verify its condition, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items: Custom or personalized paintings, as well as any artwork that has been modified or damaged by the customer, are not eligible for return.
If you have any further questions or concerns about our Shipping and Return Policy for paintings, please contact our customer service team. We are here to assist you and ensure your satisfaction with your purchase.
Please note that this policy applies specifically to paintings. Different policies may apply to other products available on our website.